Last updated: 13 March 2026
Introduction
REP Physiotherapy (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or contact us.
We aim to keep things simple: we do not run an online shop, we do not create user accounts, and we only collect the minimum information necessary to operate our physiotherapy services.
1. Information We Collect
Information You Provide Directly
Contact Form
When you submit a message through our website’s contact form, we collect:
- Your name
- Your email address
- Any information you include in your message
Important: This information is not stored on our website. It is sent directly to our business email inbox so we can respond to your enquiry.
2. Information Collected Automatically
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics may collect:
- IP address (anonymised where possible)
- Device type
- Browser type
- Pages visited
- Time spent on pages
- General location (city-level)
This helps us improve our website and services.
Google Analytics uses cookies. You can manage your preferences through our cookie consent banner.
3. Cookies
Our website uses cookies to:
- Enable basic website functionality
- Support Google Analytics
You can accept or reject non-essential cookies at any time via our cookie consent tool.
4. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Provide physiotherapy-related information you request
- Improve our website and user experience
- Monitor website performance and security
We do not:
- Sell your data
- Share your data with third parties for marketing
- Create user profiles
- Store contact form submissions on the website
5. Legal Basis for Processing (UK GDPR)
We process personal data under the following legal bases:
- Legitimate interests: responding to enquiries and improving our website
- Consent: for non-essential cookies and analytics tracking
6. Data Sharing
We may share data with:
- Google Analytics, for website usage statistics
- Email service providers, to receive your contact form messages
We do not share your personal information with any other third parties unless required by law.
7. Data Retention
- Contact form messages are retained in our email inbox for as long as necessary to respond and maintain appropriate business records.
- Analytics data is retained according to Google’s standard retention settings.
8. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw cookie consent at any time
To exercise any of these rights, contact us using the details below.
9. Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. However, no online transmission is completely secure.
10. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their privacy practices.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
REP Physiotherapy
Email: admin@rep-physio.co.uk
Phone: 07815 508148
Address: Aspire4Fitness, Debdale Lane, Keyworth NG12 5HN